TERMS OF SERVICE
By signing up for or using LeadLayer ("the service"), you agree to these terms. We'll keep this short and human-readable.
What LeadLayer does
LeadLayer captures and qualifies inbound leads for residential service contractors via AI chat, missed-call recovery, and a lead-management inbox. You connect your phone number and optionally embed a chat widget on your website; we provide the AI agent, the inbox, and the routing.
Your account
- You're responsible for keeping your login credentials private and for everything that happens under your account.
- You're responsible for the accuracy of the business information you give us (phone, service area, etc.) — we use it to provision a phone number and route calls.
- One account per contractor business. Team-member access is coming.
Acceptable use
- Don't use LeadLayer to send spam, harass anyone, or violate TCPA / CAN-SPAM rules.
- Don't use LeadLayer for any business that isn't actually a residential service contractor.
- Don't try to reverse-engineer, scrape, or attack the service.
Phone numbers and Twilio
When you sign up, we provision a phone number for you through Twilio. That number is rented to your account for as long as your subscription is active. If you cancel, the number is released back to the pool — you cannot transfer it to another carrier. Calls and texts to your LeadLayer number are routed through Twilio's network and may be billed to your subscription based on usage.
AI handling of conversations
LeadLayer uses third-party AI models (currently Anthropic) to process inbound conversations. We send conversation content to those models to generate responses. We don't sell your data to anyone and we don't train models on your conversations.
Payment
LeadLayer is a subscription service. Your subscription renews automatically until you cancel. You can cancel anytime from Settings; cancellation takes effect at the end of the current billing period.
Service availability
We aim for high uptime but make no guarantees. Outages happen. We're not liable for missed leads during an outage. Critical work happens on Twilio and Anthropic's infrastructure — their outages affect ours.
Termination
You can cancel anytime. We can suspend or terminate your account if you violate these terms. On termination, your data is deleted within 30 days unless you request export first.
Liability
LeadLayer is provided "as is." We're not liable for indirect damages, lost business, or consequential losses. Our total liability is capped at what you paid us in the prior 12 months.
Changes
We'll update these terms when we need to. If something material changes, we'll email you. Continued use after a change means you accept the new terms.
Contact
Questions about these terms? Email hello@useleadlayer.com.